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Feedback: I really like how you have so many choices of products on your site and thank your customer service for being very helpful when I had ordered. Thanks!
-- Karl M.
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: Maybe you can put more design on the site
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Feedback:
-- Laksar Reese
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback:
-- Lisa Harrison
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - - ; Shopping Experience - -; Overall Experience - -;
Suggestion:
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Feedback: everything was perfec !!! thank you very much!!
-- philippine bacot
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: Easy process. Thanks.
-- Pedro Calla Rabanal
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion: Please add my name: Pedro. At the end of Greeting message. I forgot, xie xie.
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Feedback: Delivery on time. Customer service excellent. Thanks for your good service.
-- Pedro Calla Rabanal
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 4; Overall Experience - 5;
Suggestion:
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Feedback:
-- C. Wu
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - - ; Shopping Experience - 4; Overall Experience - -;
Suggestion: I'd like to know if it is okay for me just write in Chinese for address and greeting message.
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Feedback: Customer (receiver) did not like the flower basket delivered. 客户说花篮质量太差，与图片不符。
-- Carl Wu
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- -; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 1 ; Shopping Experience - 2; Overall Experience - 2;
Suggestion: The product should look like the quality shown in the picture from web
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Feedback: Thank you for a fast and efficient service!
-- Petter Matthews
Ratings: Customer Care Friendliness - 4
; Customer Care Efficiency
- 4; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion:
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Feedback: You are great! I am in the US and I have no worries or problems with any of my orders. Thank you for helping me from a distance.
-- Jennifer Bidinger
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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Feedback: Great service, everthing goes like they mentioned on the web site. Quick response and great understanding are much more than expected. Would like to do business again.
-- HAKKI CENK YAVUZ
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: I needed help from you to change the delivery address(you did great). Why can't I do it by myself?
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Feedback: Fresh and speed delivery
-- Seng Wai Ping
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 3; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion: Give more discount to return customers
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Feedback: I think Beijing Flowers is great. It's the only thing I have successfully been able to send to my girlfriend.
-- Patrick
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 5;
Suggestion:
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Feedback: Thank you so very much again for all your help. Your online chat service and assistance, and your excellent delivery service. My Special Lady was very happy to receive here flowers for Valentine's Day, and I am very happy to hear from her how deeply touched she was to receive them.
I anticipate we will be repeating this similar transaction on just about every special occasion until she becomes my wife and comes to reside here with me in the United States.
Thank you so much!
WC.Sr.
-- Wayne Castillo Sr
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 5; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion: Please keep up the Great Work!
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Feedback: Can I pre-order flowers for next years' Mother's day?
In addition, is there a way that I can get credit for Petalpoints of my last year order (BJF20085637491)?
-- Barbara Li
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 3; Website Functions - 3; Website User Friendliness - 3; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion: It would be more convenient when shopping if:
- there is a "Plant" category under Quick Menu or Types.
- Can select flowers by price range
- have an option of use "previous order's Delivery & Recipient Information" on check-out
- users can see the prices for each "Additions to your order" item on "Additions to your order" section
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Feedback: (May10, 2009) Very good customer service.
-- Barbara Li
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 3; Website Functions - 3; Website User Friendliness - 3; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion: It would be more convenient when shopping: if users can select flowers by price range; if there is a "Plant" category under Quick Menu or Types; if there is an option of use "previous order's Delivery & Recipient Information" on check-out;
if users can see the prices for each "Additions to your order" item on "Additions to your order" section.
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Feedback: Your services is very good, I like it.
However, the flowers delivered is ugly, not fresh & the bear is not as seen in the photos. Perhaps, I though I could be your regular coz I need to send flowers almost every week but unfortunately the standard of your flowers are not that I expected. Please feel free to give me solution if any. Thank you anyway...
-- Shaojin Alianto Tio
Ratings: Customer Care Friendliness - -
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 2 ; Shopping Experience - 3; Overall Experience - 2;
Suggestion:
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Feedback: thank's you very much your service is very fast and my love is very surprise and very happy.
-- Xavier Bouquin
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 4; Website User Friendliness - 4; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
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Feedback: thanks fore fast deliveary,good srevese
-- EZZAT HANNA
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- ; Website Design - 3; Website Functions - 4; Website User Friendliness - ; Product Quality - 4 ; Shopping Experience - 4; Overall Experience - 4;
Suggestion:
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Feedback:
-- EZZAT HANNA
Ratings: Customer Care Friendliness - 5
; Customer Care Efficiency
- 5; Website Design - 4; Website Functions - 5; Website User Friendliness - 5; Product Quality - 5 ; Shopping Experience - 5; Overall Experience - 5;
Suggestion:
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